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Terms of Service

About Us: This site is operated by Tribal Textiles Zambia Ltd trading as Tribal Textiles. We are a Zambian company and our registered company address is PO Box 120, Mfuwe, Eastern Province, Zambia.

This website is operated by Tribal Textiles. Throughout the site, the terms “we”, “us” and “our” refer to Tribal Textiles. Tribal Textiles offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Contacting Us: If you need to contact us, email is the preferred method. If you send a postal letter, please allow 30 working days for it to reach us.

PO Box 120
Eastern Province

Tel: +260 216 245137

Email: hello[at]

Secure Shopping: Our online ordering service is hosted on a secure-server, so you can be confident that when you send your details they will be held in a safe environment. Once your order has been processed any payment details are permanently deleted from our records. We do not store customer payment information.

Personal Information: Your submission of personal information through the store is governed by our separate Privacy Policy.

Payment: Payment for goods can be made by Credit Card – we accept either VISA or MASTERCARD through our secure online payment system. The payment will appear on your statement as being made to ‘Tribal Textiles Zambia Ltd’.

Delivery Details and Costs: Please refer to our Shipping & Packaging page. 

Availability: Information displayed on this site relating to availability is subject to change by us without notice.
We cannot guarantee permanent or continuous availability of all products on this site but will endeavour to keep the  site information up to date and mark items that are sold out as such. All orders are subject to availability at all times.

Individuality of items: All Tribal Textiles’ products are hand-drawn, hand-painted and hand-made. We will make every effort to ensure that products shown on the website match or closely resemble those that are purchased by you. However, colours are mixed by hand and each product is hand-painted by an individual artist. As a result colour tones and combinations may vary slightly from those shown. Each item purchased is unique and may therefore differ slightly from the advertised product. If you purchase more than one item of the same product, we cannot guarantee that each item will be identical.

Our Promise of Quality: All items are quality checked at our Mfuwe headquarters before being carefully wrapped and dispatched to ensure safe transit. Goods can only be replaced or refunded if shown to be faulty or damaged. Please see our separate Refund Policy.

Pricing: We shall use every endeavour to ensure that the prices are correct. Pricing is subject to change without notice, but the prices displayed on the site at the time the order is placed will be the prices applied to that order. Where the correct price of goods is less than our published price, we will charge the lower amount on dispatch. If the correct price of the goods is higher than the price stated on our site, we may reject your order at our discretion, in which case we will notify you of such rejection and the correct price for the goods. Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs.

Cancellation by Customer: If you wish to cancel, you must send us an email to within 24 hours of purchase. Any payment made will be refunded to the card used for payment within 30 days. We is not responsible for any losses on exchange rates or bank commission charges incurred during this refund.

Cancellation by Tribal Textiles: We reserve the right to cancel the contract between us if, for example:
•    we have insufficient stock to deliver the goods you have ordered;
•    we cannot deliver to your area; or
•    one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.

Title and Risk: You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Liability: We are not responsible if you cannot access the site properly or at all because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser or the internet.

This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses.
It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

Events beyond our Control: We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, military coup or government intervention.

Invalidity: If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.

Copyright: This website, including all content and images, is copyright protected. Any infringement of these rights will be vigorously pursued. If you would like further information about any of our products, photography or literature please contact us on


Refunds and Replacements

All items are quality checked at our Mfuwe headquarters before being carefully wrapped and dispatched to ensure safe transit. If you are not happy with your purchased goods and believe them to be faulty please send us an email within 7 days of receipt and a detailed photograph showing the problem and we will provide a replacement product.

Due to the remote location of our workshop we cannot accept returns and would rather replace items than refund. We want you to be delighted with your purchases and will do everything we possibly can to rectify any problems and provide customer satisfaction. However, if a refund is agreed to then the amount refunded will be to the value of the textiles purchased only and will not include shipping costs.

Washing and care instructions must be followed as per the care labels and swing tags attached to the products.


Privacy Policy

We will treat all your Personal Information as confidential. When you shop on this website, we will ask you to input and we will collect personal Information from you such as your name, address, and  email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

Consent: When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us. (see About us, for contact details).

Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment: Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
For more insight, you may also want to read Shopify’s Terms of Service ( or Privacy Statement (

Cookies: A cookie is a small file sent to a web browser by a web server. We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website for shopping purposes, only for browsing and research.

This site uses Google Analytics to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses a cookie to help track which pages are accessed. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site.

Here is a list of the shopify cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
•    session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
•    shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
•    shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
•    cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
•    secure_session_id, unique token, sessional
•    storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Changes: We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.