FAQs about Tribal Textiles

Care Instructions

Our tips for washing:

We love the idea that our textiles will have a long-lasting life in their new home so please find our tips for washing below. To ensure the longevity of your handmade textile, it’s important to take good care of it!

1. We recommend hand washing the textile in cold water.
2. If you choose to machine wash – make sure the temperature is no more than 30 degrees Celsius, on a gentle cycle.
3. Do NOT tumble-dry.
4. When ironing, turn the textile inside out and iron on the reverse side.

Our tips for general care: keep the textiles out of direct sunlight to avoid the colours fading.

Payment

Payments can be made by Credit Card – we accept either VISA or MASTERCARD through our secure online payment system. The payment will appear on your statement as being made to ‘Tribal Textiles Zambia Ltd’.
Our online ordering service is hosted on a secure-server, so you can be confident that when you send your details they will be held in a safe environment. Once your order has been processed any payment details are permanently deleted from our records. We do not store customer payment information.
If you have problem with payment, email us.

Shipping & Packaging

We are proud to have our base in Zambia's beautiful Luangwa Valley. This magical wilderness is a superb safari destination, but is very remote and miles from anywhere! All the textiles that we sell on this site are hand-made at our workshop in Zambia, and shipped to you directly from here.

We offer DHL as our shipping option and offer free delivery for all orders above $300.
It's worth highlighting that a portion of these shipping costs will go directly towards supporting the children in the local orphanage, Hanada. We send a basket of fresh vegetables and nutritious food every week directly as a result of online purchases. 

Online orders are prepared within 2-3 working days in our warehouse in Mfuwe, Zambia. We drop them off 3 times a week to our local Mfuwe airport to reach the capital city Lusaka. All in all, it usually takes 10-14 working days from the moment we drop off to our local airport to reception on your doorstep. For online orders above 300$, please allow an extra 2 days to organize export clearance before it gets out of Zambia. DHL offers a tracking system so you will be able to follow the progress of your order once it reaches Lusaka.

The table below shows how the shipping costs are calculated based on the weight of your order, including some examples to give you an idea of what quantity of textiles falls into each shipping band. We hope that it makes sense but please don't hesitate to contact us if you would like us to clarify anything.  

SHIPPING WITHIN ZAMBIA (using Mac Speedy's)  

Up to 5 kg: $9.95 (Up to 40 small cushion covers or 10 height charts and 3 large tablecloths).
5kg - 10kg: $24.95 (Up to 83 small cushion covers or 20 sets of 6 napkins and 40 safari washbags).

SHIPPING TO REST OF WORLD (with DHL)  

Up to 2kg: $9.95 (Up to 12 small cushion covers or 1 extra large table cloth and 1 set of 6 napkins).
2kg - 3kg: $24.95 (Up to 25 small cushion covers or a large tablecloth, safari carry all, set of tablemats & 4 table runners).
3kg - 4kg: $29.95 to $39.95 (Up to 33 small cushion covers or 6 large wall hangings and a medium round tablecloth).
4kg - 5kg: $44.95 to $49.95 (Up to 40 small cushion covers or 10 height charts and 3 large tablecloths).
5kg - 6kg: $59.95 to $64.95 (Up to 50 small cushion covers or 5 satchels, 10 medium wall hangings and 2 sets of tablemats).
6kg - 7kg: $69.95 to $79.95 (Up to 58 small cushion covers or 10 sling bags, 10 adult aprons and 10 carry all bags).
7kg - 8kg: $75.95 to $85.95 (Up to 66 small cushion covers or 20 kids’ rucksacks, 4 medium tablecloths and 10 kids’ pencil cases).
8kg - 9kg: $84.95 to $94.95 (Up to 75 small cushion covers or 6 large tablecloths and 6 sets of 6 tablemats).
9kg - 10kg: $99.95 to $109.95 (Up to 83 small cushion covers or 20 sets of 6 napkins and 40 safari washbags).
Customers with orders weighing over 10kg will need to contact us for a quote.

Other details that you need to keep in mind:
* Some countries have customs entry charges, duties and/or taxes, depending on the value of the purchases. By placing an order with us you agree to pay these charges. If customs charges are due then DHL usually contacts you directly (see paragraph below).
* Shipments that are refused will be abandoned and customers will not be eligible for a refund. 
* We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery. It is your responsibility to contact the courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.

Where is my order placed online?

You can check the status of your order on DHL website. You will find your Airway Bill Number (AWB) on the shipping confirmation email you received from us when the parcel was sent (the email title is “Your Tribal Textiles order #XXXX has been shipped”).
Please email us if you can’t find it and / or if you experience any issue with the delivery

VAT & Import Duties

Please note that VAT and custom duties depend on your country and remain at your charge.

In Europe and UK, from 1 July 2021, VAT payment is applicable to purchases less than EUR 150 for all goods imported to the EU from a non-EU country or territory. This means that your Tribal Textiles order will be charged with the VAT rate of your country upon arrival, as well as import duties (if any), which rate depends on your country (usually between 12 and 24% of the order value).   


The USA have preferential trade agreements with Zambia on artisan made products and it is very unlikely that import duties will be collected upon arrival.  

Do you take bespoke orders?

As much as we would love to accommodate everyone, we are only able to do bespoke orders for large wholesale orders above $10,000. We hope you will still be able to find something you like from our website. 

I want to become a stockist

Wonderful news, we are delighted you like our products! Please visit our Wholesale page for terms and conditions and request access to our catalogues. 

Can we visit you?

Yes please! If you are planning a trip to South Luangwa, please stop over to our shop and workshop. It is a wonderful experience, you can shop our products, enjoy a production tour or just relax in our courtyard café around drinks and food.  You can even book an art safari with us where you will paint your own cushion cover to take back with you (for adult and kids alike). More information on our Visit Us page.